20|20 Job Openings >> Call Center Representative - Charlotte, NC
Call Center Representative - Charlotte, NC
Summary
Title:Call Center Representative - Charlotte, NC
ID:1009
Department:Focus Group Facility Services - Charlotte
Description
20|20 is a worldwide leader in traditional and online qualitative research.  Since our founding in 1986, 20|20 has been dedicated to research excellence.  Our qualitative facilities in Nashville, Charlotte and Miami are annually "Top Rated" by our clients in both industry surveys and our own satisfaction surveys.

Today, 20|20 is considered one of the most innovative and technologically advanced firms in the industry. Even so, we never forget our roots of service to our clients and dedication to the practice of excellence in research. That is why, we think you'd like to 
join us at 20|20 and help our clients do better research.


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Call Center Representative

Summary & Objective


A call center representative's responsibility is to call and screen potential respondents to participate in qualitative research studies and to determine the how each respondent's answers align with the study specifications and/or quotas.

Key Responsibilities
  • Recruit quality respondents within the criteria of assigned study.
  • Be aware of quotas and specs on all of your projects.
  • Be accurate on ALL paperwork, screeners, spreadsheets, call record sheets and time cards.
  • Keep Recruiting Supervisor and Project Manager updated on any problems you encounter while recruiting a study, i.e. why people are not fitting the study criteria.
  • Any other duties as assigned by management.
Requirements 
  • Must be well-spoken and comfortable speaking on the phone
  • Must have a positive attitude
  • Must be flexible and able to multi-task
  • Must be a team player that pays attention to detail
  • Willing to work when needed, midday, evenings or Saturdays, within reason
 
Hours: parttime, hourly 
Reports to: Project Manager



20|20 Research, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.  If you’d like more information about your EEO rights as an applicant under the law, please click here https://file.ac/3QpeBonCONM/​.
 
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